Q: What is your return policy?

A: All sales are final. All shipments are insured and will be replaced promptly at our cost if lost/broken or leaking during shipment. However we cannot offer replacements or refunds for any other reason. *Unused* molds may be returned for a 20% restocking fee, and those returns must be authorized. Books are not returnable. Any unauthorized returns will not be accepted.

Q: What is your shipping policy?

A: We normally ship via UPS Ground or USPS Priority Mail. We will choose one of these methods unless you specifically request one of these, or another method. We can also ship by USPS Express Mail, or any faster UPS option like 2-day or overnight. For international orders we typically ship by USPS Airmail or Global Express - please indicate if you have a preference. Please note that a few of our FOs and EOs cannot be sent by any air service (or internationally) due to their low flashpoints. These are noted in their descriptions in our catalog. The list of ground-only scents includes Berries Jubilee, Citrus Splash, Cornucopia, Tuscan Wine (FOs); and Eucalyptus, Fir Needle, Ginger, Grapefruit (Pink), Lemon, Lime, Orange (Sweet), Rosemary, Tangerine, and Tea Tree (EOs). Please note that you must provide an accurate street address, if we use the address you have provided and are charged by the shipping company for an address correction, we will bill you for the charge (usually $5).

Q: How does the flat shipping work?

A: Now, any order of any size will be shipped for $7.95 in the 48 contiguous United States.

Q. I just placed an order and need to make changes - what do I do?

A. Orders are filled all day long. We have a very fast turnaround time. If you need to make a change call us immediately at 630-879-5404 after placing your order. We cannot make changes to orders the next day unless the order has not already shipped. Additions to orders will not give you a discount on orders over $100 if the box is already packed and ready to go, due to the labor of repacking and relabeling your box.

Q. What happens if I bounce a check?

A. If your check is returned to us for insufficient funds - you will be assessed a $25 bounced check fee in addition to the original check charge.

Q: How do you test your scents?

A: We request samples from various manufacturers and then make a batch of soap to test. We use an olive, palm and coconut oil base and mix temps at around 100 degrees. If the scent survives the making of the soap without seizing or other problems, it then sits on our shelf for several months to test the staying power. After it passes those tests, we then purchase a larger amount.

Q: Do you sell by weight or volume?

A. We sell by volume. Our pricing structure is based on the specific gravity of each scent. Scents with a higher specific gravity are heavier than water, so those scents will generally be more expensive since it takes more to fill a bottle (although this also depends on the actual cost of the oil to us).

Q: Who do you buy your products from?

A: Well, we really couldn't tell you that <g>! For fragrance and essential oils, we currently purchase from 6 different manufacturers, with more being tested. We are looking for the best scent, wherever that comes from.

Q: Are fragrance oils totally synthetic?

A: Not always. Most fragrance oils have natural components to them, why substitute when those work? However, most times a synthetic ingredient is substituted for cost reasons, like rose fragrance oil. That doesn't mean that fragrance oils are "natural", but are comprised of many elements.

Q: What does cosmetic grade mean?

A: Cosmetic grade colorants or scents mean that they are formulated to be used in bath and toiletries products using RIFM standards. That is why you don't want to use a candle scent unless you know for sure that it is approved for cosmetic use as well. Non - skin formulations often have ingredients which are not suitable for bath and body products. With that said, you should not use fragrance or essential oils directly on your skin, but dilute them in a carrier oil, or add them to your preparations.

Q: I purchased a scent and decided this fragrance is not "me". Can I return it?

A: We do not accept returns or refunds unless a product is damaged. Everyone smells scents differently, so what you may not like, another person loves!  Even though we test our scents, we cannot guarantee that they will work for you - you should test them in your specific formulation. We encourage purchasing scents in our smaller sizes for testing purposes

Q: Do you have a location I can visit?

A: We can accept visitors by appointment at 256 Broadway, Ft. Edward, NY 12828.